Product
Medallia Medallia Text Analytics: sourced case studies
Every documented customer result that used Medallia Medallia Text Analytics, each traceable to its original published source.
93%
increase in case efficiency
Retail
7-Eleven improves case efficiency 93% with Medallia and ServiceNow
7-Eleven · Sourced July 24, 2026
11 pts
NPS improvement
Telecommunications
Cox Communications lifts NPS 11 points and closes alerts 47% faster with Medallia
Cox Communications · Sourced July 24, 2026
5X
lower churn likelihood among promoters
Insurance
Zurich Insurance builds local-level loyalty, cutting churn 5X among promoters with Medallia
Zurich Insurance · Sourced July 24, 2026