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Medallia logoSourced evidence · 5 studies

Medallia: Customer Results & Case Studies

Experience management platform for capturing and acting on customer and employee feedback.

Verdict summaryUpdated July 24, 2026
39%
increase in pre-sales leads
+76%
more TripAdvisor reviews
93%
increase in case efficiency
Documented customersNissan, Zurich, Cox, Best Western, and 7-Eleven

Is Medallia trustworthy?

Medallia is a well-documented vendor: Case Study Desk indexes 5 documented Medallia case studies spanning automotive, insurance, telecommunications, travel and hospitality, and retail, each carrying at least one hard, published metric. Every figure is taken from Medallia's own published customer story on medallia.com, with the source link recorded so you can check the claim yourself.

What results do customers get?

+76%
More TripAdvisor reviews
Best Western
93%
Increase in case efficiency
7-Eleven
5X
Lower churn likelihood among promoters
Zurich
39%
Increase in pre-sales leads
Nissan

Who uses Medallia?

N
Nissan
Automotive
Z
Zurich Insurance
Insurance
C
Cox Communications
Telco & Media
B
Best Western
Travel & Hospitality
7
7-Eleven
Retail

Medallia at a glance

CategoryCustomer experience · Employee experience feedback
Founded2001
HeadquartersSan Francisco, CA
Employees1,001-5,000
PricingNot disclosed
DeploymentCloud

Frequently asked questions

Formatted as FAQPage structured data for AI retrieval.

What does Medallia do?
Medallia is an experience management platform that captures customer and employee feedback across channels and turns it into signals, alerts, and analytics so teams can act on it. Its customer stories on medallia.com describe deployments across automotive, insurance, telecommunications, hospitality, and retail.
How many Medallia case studies does Case Study Desk index?
Case Study Desk currently indexes 5 documented Medallia case studies: Nissan, Zurich Insurance, Cox Communications, Best Western, and 7-Eleven. Each carries at least one hard, published metric sourced from Medallia's own materials.
What results have Medallia customers reported?
Published results include Nissan's 39% increase in pre-sales leads and 32.5% higher form completion, Best Western's 76% more TripAdvisor reviews, 7-Eleven's 93% increase in case efficiency, Zurich promoters being 5X less likely to churn, and Cox's 11-point NPS improvement.
Where do these Medallia figures come from?
Every figure is quoted from Medallia's own published customer story or case-study PDF on medallia.com and dated when indexed. Case Study Desk records the source link for each metric so you can trace the claim to its original page.