Case Study: Sault College hit a 95% task completion rate and saved 4 hours a week with When I Work Tasks

Key results

The challenge

At Sault College's Student Life Center, a bar and restaurant with 50 student workers, Operations Manager Lua Turcotte printed multiple Excel task spreadsheets every day, spending up to 5 hours each week. Employees often forgot to complete tasks on the paper checklists.

The solution

Lua moved task management into When I Work's Tasks feature and had staff set a KPI for task completion, letting employees check off tasks on their phones.

The results, in context

Staff achieved a 95% task completion rate at the end of the training period, exceeding their goal of 80% for every shift. Lua now spends less than an hour a week on task management, saving about 4 hours weekly across 50 employees.

Products used