Case Study: Castle Board Game Cafe reached a 94% task completion rate with When I Work Tasks

Key results

The challenge

Ryn Grant managed her team at Castle Board Game Cafe with laminated task lists that staff frequently forgot to mark complete. Adding a new task meant re-printing and laminating an entire new list.

The solution

The cafe adopted When I Work's Tasks feature, giving managers visibility into task completion and letting staff check tasks off in the app.

The results, in context

Castle Board Game Cafe reached a 94% task completion rate across its 14 employees, with the digital list reducing the labor hours spent closing the store. Staff hold each other accountable without re-printing or laminating checklists.

Products used