Case Study: Vonage's customer success team boosts efficiency with Calendly

Key results

The challenge

Vonage's UK/EMEA Customer Success team was scaling quickly and losing significant time to email tag when arranging customer meetings. Overbooking left reps without adequate preparation or follow-up time, reducing meeting quality.

The solution

The team rolled out Calendly with Event Types, Workflows, and mandatory scheduling buffers so customers could self-book while reps retained one to two days of preparation lead time. Automated reminders and standardized meeting templates replaced manual coordination.

The results, in context

The team reached 160% more customers and now handles 143 more calls per month, while saving 85 hours a month previously lost to scheduling email. Optimized availability is projected to grow meeting capacity from 400 to 1,260 over six months, a 216% increase.

Products used