Case Study: HackerOne realizes 169% ROI by powering Customer Success with Calendly
Key results
The challenge
HackerOne's Customer Success team relied on Google Calendar and manual emails to schedule client meetings, which could take days or weeks to arrange. As a security-first company, it also needed a scheduling tool that met strict compliance and single sign-on requirements.
The solution
HackerOne standardized on Calendly, using shareable templates for success meetings, executive business reviews, and program syncs, plus integrations across its SSO homepage, Chrome, and Gmail. SSO and SCIM support satisfied the security team's requirements.
“We've saved 588 hours on scheduling meetings since implementing Calendly. That's 73 business days.”
ARAlek RelyeaManager, Customer Success, HackerOne
The results, in context
Over a 12-month period HackerOne's Customer Success team realized a 169% ROI and saved 588 hours (about 73 business days) on scheduling. Company-wide, HackerOne booked 114% more meetings year over year and reached 88% more customers year over year.