Case Study: Underdog Fantasy cuts alert backlog 72% with Unit21's AI Agent and customer risk rating
Key results
The challenge
Underdog Fantasy, a fast-growing fantasy sports and sports betting company, ran early AML and responsible-gaming operations manually across Slack threads and spreadsheets. Rule logic had to be hard-coded by engineers, deploying a single change could take up to two weeks, and the small team managed a backlog of more than a thousand open alerts a day, most of them false positives.
The solution
Underdog adopted Unit21's unified platform for no-code rule configuration, centralized case management, direct regulatory filing, separate AML and responsible-gaming risk scoring, and AI-driven alert triage.
“Unit21's AI Agent gives our analysts a head start on every case. It surfaces the critical details instantly, cutting review time and helping us focus on real risk—not repetitive work.”
KBKitty BolandDirector of AML Operations, Underdog
The results, in context
Underdog Fantasy reported a 72% reduction in alert backlog from more than 1,000 daily alerts, with rule deployment cut from two weeks to under five minutes. The figures are documented in Unit21's Underdog customer story.