Case Study: Nexo cuts false positives 93% and automates 57% of alert reviews with Unit21
Key results
The challenge
Nexo, a global digital-asset services platform, ran a complex in-house AML transaction monitoring and case management system. It generated an overwhelming number of false positives, operations were fragmented across multiple tools, customer risk ratings were calculated only after onboarding, and recalculating risk required engineering support.
The solution
Nexo consolidated transaction monitoring, case management, and customer risk rating onto Unit21's single configurable platform, adding AI-driven automation of initial alert reviews.
“Our compliance operations have transformed from manual to intelligent, as AI handles more than half of initial alert reviews— empowering our team to focus on the decisions that matter most.”
BDBozhidar DobrevFinancial Crime Compliance Manager, Nexo
The results, in context
Nexo reported a 93% reduction in false positives and 57% AI automation of alert reviews, with the platform managing $371B in transaction volume and credit issued and $11B in assets across 100+ cryptocurrencies. The results are documented in Unit21's Nexo customer story.