Online Marketplace / StaffingSourced
Case Study: Upwork saves 87 days of work per quarter with Tines
Upwork Case StudySourced & dated by Case Study Desk
Key results
The challenge
Upwork's cyber fusion center wanted to automate repetitive security work, particularly phishing response, and free analysts for higher-value tasks.
The solution
Upwork built workflows (Stories) in Tines for phishing response and user education, automating triage and feedback to end users.
“Automating the part of the job that nobody wants to do.”
SCShawn ChakravartyDirector of Cyber Fusion Center, Upwork
The results, in context
Upwork reported saving a minimum of 87 days of work per quarter, roughly 2,100 hours, across the workflows it runs in production.
Products used
Tines Tines Stories (workflows)