Case Study: Thrivent cut MTTR by 66% and logging costs by 50% with Datadog
Key results
The challenge
Thrivent, a financial services organization, often relied on call-center tickets as its first indicator that something was wrong. Across more than 100 product teams, it ran separate logging platforms and lacked a shared monitoring culture and proactive visibility into service health.
The solution
Thrivent consolidated its logging onto Datadog and adopted Datadog monitors and service level objectives across its engineering organization. The goal was to detect issues before customers reported them and to standardize observability company-wide.
“Five minutes of downtime still kills me. But now we can see it, act on it, and learn from it—and that's the shift we needed.”
EHEric HartmannEngineering Manager, Thrivent
The results, in context
Thrivent improved its mean time to recovery by 66%, from nearly 10 hours to just over 3 hours, and achieved 50% cost savings by consolidating its logging platforms. Its tracked service level objectives grew from 0 to 82.