Credit Union / BankingSourced
Case Study: Texas Trust Credit Union cuts ACH fraud losses 98% with Plaid
Texas Trust Credit Union Case StudySourced & dated by Case Study Desk
Key results
The challenge
Texas Trust Credit Union faced ACH-related fraud losses and a slow micro-deposit account verification process that added friction for members.
The solution
Working with Access Softek and Plaid, the credit union replaced multi-day micro-deposit verification with instant Plaid bank account verification.
“No multi-day waiting period for micro-deposits, no return trips to verify amounts, and no need to dig up account details. The process is instant with fewer steps and more peace of mind.”
TTTravis TedfordVice President of Digital Experience, Texas Trust Credit Union
The results, in context
ACH-related fraud losses were cut by 98% from Q1 to Q3, while account verification became instant with fewer steps.
Products used
Plaid Auth