Cybersecurity SoftwareSourced

Case Study: SoSafe increases user feedback 10x with Chameleon Microsurveys

SoSafe Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

SoSafe

Industry

Cybersecurity Software

Challenge

Gathering quantitative in-app user feedback at scale

Headline result

10x increase in user feedback gathered

Key results

10x

Increase in feedback gathered from users

~50

Survey responses per month

Previously 5 responses in three months

400

G2 reviews collected in 2 months

Up from 60

The challenge

SoSafe struggled to collect quantitative feedback from users and previously relied on JavaScript workarounds to trigger in-app events. Feedback volume was low, at around five responses over three months.

The solution

SoSafe used Chameleon Microsurveys (Rating, Input and NPS), Tours, Modals and Lightboxes to gather in-app feedback and reviews without custom engineering.

“Getting in-app feedback was hugely valuable for my team because we got the insights that we needed to help us make the decisions we needed to make.”
KF
Karl Fischmann
Senior Product Manager, SoSafe

The results, in context

Feedback gathered increased roughly 10x, reaching about 50 survey responses per month, and G2 reviews rose from 60 to 400 in two months. The team also scheduled seven customer interviews through in-app microsurveys.

Products used

Chameleon ToursChameleon ModalsChameleon MicrosurveysChameleon Lightboxes