Case Study: Underdog reaches 97% auto-decisioning on KYC with Socure
Key results
The challenge
Underdog faced fraudulent activity ranging from bonus hunters and identity theft to account-takeover attempts via phishing, keylogging, and credential stuffing, plus attempted friendly fraud. Manual review processes lengthened player wait times and consumed resources.
The solution
Underdog partnered with Socure to implement advanced KYC processes and risk models, developing proprietary fraud models complemented by Socure's third-party services to balance automation with expert human intervention.
“We are constantly ensuring that we're leveraging the latest technology, risk models and recommendations from Socure, while improving our internal models through data.”
KGKarl GambinVP of Fraud and Payments, Underdog
The results, in context
The published story reports 97% auto-decisioning with ID document verification and a 300% reduction in manual reviews, from 20% down to just 5%. Underdog also cites 10% higher conversion rates during high-traffic periods such as the NFL season.