Case Study: Snowflake hits 99% of IT commit goals with ThoughtSpot for ServiceNow analytics
Key results
The challenge
Snowflake's IT and security organization needed more than ServiceNow's standard reporting to handle the data generated by rapid business growth and increased employee onboarding. Teams lacked real-time, self-service visibility into IT operations data.
The solution
Snowflake deployed ThoughtSpot for self-service analytics integrated with its own data platform, giving employees across IT, security, data, and sales real-time visualization and analysis of ServiceNow data without manual chart creation.
“It's real time, self-service, and in the hands of every engineer. We're all looking at the data consistently through the same lens rather than manipulating it in PowerPoint or a spreadsheet.”
SBSunny BediCIO and CDO, Snowflake
The results, in context
ThoughtSpot rolled out to 350 employees for self-service analytics, and the proof of concept was completed in half the time of a normal software evaluation. The IT team decreased its backlog by 20%, and now delivers on 99% of commit goals while spending an average of 70% of its time on high-value IT initiatives.