AutomotiveSourced
Case Study: Škoda Auto cuts operational costs 25% and hits ROI in under 12 months with Cognigy
Škoda Auto Case StudySourced & dated by Case Study Desk
Key results
The challenge
Škoda Auto needed to scale customer care across many international markets and languages while controlling operational cost. It wanted a measurable return from its conversational AI investment.
The solution
Škoda Auto deployed Cognigy.AI across markets and channels, including chat AI agents in multiple markets and languages.
“We now have Cognigy.AI fully live, and we can clearly measure the impact. Operational costs have been reduced by 25%.”
PMDr. Petr MaršálCustomer Care Manager, Škoda
The results, in context
Škoda Auto reported a 25% reduction in operational costs and achieved ROI in under 12 months. Its AI supports 19 markets, with chat AI live in 14 markets across 11 languages.
Products used
Cognigy Cognigy.AICognigy Chat AI Agents