AutomotiveSourced
Case Study: Bosch Mobility Aftermarket hits 99% AI success rate and cuts complaints 70% with Cognigy
Bosch Mobility Aftermarket Case StudySourced & dated by Case Study Desk
Key results
The challenge
Bosch Mobility Aftermarket in North America needed to give customers faster, more reliable access to product and technical answers. It wanted to improve outcomes while reducing complaints and support load.
The solution
The team deployed an AI agent built on Cognigy.AI to handle product and technical queries across sessions.
“Focus on the outcomes first. Take care of your customers. If you keep that in mind, the rest falls into place.”
MRMichael RiceSenior Digital Product Owner, Bosch Automotive NA
The results, in context
Bosch Mobility Aftermarket reported a 99% success rate for AI interactions, an 80% improvement in speed of access to answers, and a 70% reduction in complaints. The deployment generated $24,000 in cost savings within three months.
Products used
Cognigy Cognigy.AI