Case Study: Resero's Furnware saves 400+ hours a year automating quote signing with the SignNow API
Key results
The challenge
Resero Group's Furnware brand, a school-furniture manufacturer serving New Zealand and Australia, processed sales quotes manually by printing PDFs, signing them physically, then scanning and emailing them for processing. During the 2020 peak season many customers worked from home without printers or scanners, making the manual quoting process a recurring bottleneck.
The solution
Furnware integrated the SignNow API into its Epicor ERP and Microsoft Dynamics CRM systems, generating quote-approval documents with pre-populated fields and a simple four-field signing page. Once a customer e-signs, they are redirected to a next-steps page and the order information is forwarded automatically to the relevant account manager.
“It took three or four weeks to go from nothing, to up and running, and this is primarily because signNow is really easy to use, even when it is very new. We received about 50 signed quotes in the first four days alone, and the feedback from all users was fantastic.”
BCBen ClistApplication Developer, Resero
The results, in context
Furnware went from nothing to up and running in three to four weeks and received about 50 signed quotes in the first four days. Automating a quote saves around 5 minutes per transaction; across an anticipated 5,000 quotes a year the team calculates over 400 hours of employee resources saved.