Case Study: Groupama resolves insurance claims 55% faster and cuts complaints 40% with SignNow
Key results
The challenge
Groupama Rhone-Alpes Auvergne, a French mutual insurer, receives climate-disaster claims that must be signed in person during on-site agricultural assessments. Using paper forms was time-consuming and inefficient and delayed all processing. Clients could not easily be provided with copies of signed documents, and archiving required scanning or photocopying.
The solution
The insurer's Agricultural Expert transfers claim files to an iPad, writes the assessment minutes during the in-person visit, and has the claimant sign with SignNow on the spot. A copy is emailed to the claimant automatically with the claim number as the file name, and the signed files are later synced and emailed to the management center for final review.
“With SignNow, claim files can be signed on the spot, are instantly secured and saved, and the client also receives a copy via email. We are then able to take the digital signed claims and seamlessly process them into our workflow.”
PVPhilippe VayssacCIO, Groupama
The results, in context
Groupama reports that claims are now resolved on average 55% faster because SignNow makes it easier to sign and securely save on-site assessment minutes. Since adopting SignNow, the insurer has also seen a 40% drop in complaints, as clients now receive copies almost immediately after signing.