Case Study: Qu frees up 50% of an operations team member's time and recovers lost revenue with Ordway
Key results
The challenge
Qu provides a unified commerce platform for restaurants. Billing was handled manually in Excel across disconnected systems including Salesforce, QuickBooks, and Avalara, with inaccurate multi-jurisdictional sales-tax calculations and manual dunning. This resulted in missing invoices and revenue leakage.
The solution
Ordway bridged Qu's CRM, accounting, and tax systems to automate consolidated invoicing across many locations with accurate tax calculations by jurisdiction.
“We have customers around the U.S. in all 50 states, and most of our customers want consolidated billing. So what does that mean? They have more than 10 locations but billed a single invoice.”
SASachin AgarwalController, Qu
The results, in context
With Ordway, Qu recovered lost revenue and freed up 50% of an operations team member's time, which the team estimates is now available for other work. Consolidated, multi-location billing and sales-tax calculations were automated.