Case Study: OutSystems cuts contract completion time over 30% with LinkSquares
Key results
The challenge
OutSystems, a low-code application development platform, had previously invested in a CLM but found it inflexible and difficult to extend to new contract types, so the team often worked outside the system. With no centralized repository for executed contracts, compiling the agreements for a given account meant manually combing through Salesforce records and JIRA tickets.
The solution
OutSystems adopted the LinkSquares end-to-end CLM, first consolidating thousands of legacy contracts into one system where LinkSquares' AI automatically named uploaded agreements. The team used Analyze tagging to find agreements and monitor risk terms, and implemented LinkSquares Finalize with the Salesforce integration so salespeople could request and track agreements without leaving Salesforce.
“Sales can request a contract, see the status of any existing agreement, send documents out for signature, and collaborate with the team — and they never have to leave Salesforce.”
SHShawn HoytVice President, Commercial Legal, OutSystems
The results, in context
According to the story, finding and reporting on contracts that previously took hours now took minutes, and since implementing LinkSquares the team reduced contract completion time by over 30%. Sales gained direct access to agreement status and data such as auto-renew and termination dates within Salesforce.