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Case Study: Stytch cuts time spent on billing by 75% with Orb

Stytch Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Stytch

Industry

Software

Challenge

Manual billing consumed engineering time each month

Headline result

Stytch rolled out Orb in two weeks and reduced the time spent processing bills and invoicing by 75%.

Key results

75%

Reduction in time spent on billing

8 hrs/mo

Billing time saved

previously spent processing bills

2 weeks

To roll out Orb

including new self-serve API

The challenge

Stytch, an authentication platform, needed a billing system that could support bespoke plans and self-serve tiers. Billing was consuming engineering time and was a high-stakes project for keeping customers happy.

The solution

Stytch rolled out Orb in two weeks, including building a new API for self-serve tiers, and made Orb its main billing system.

“At scale, billing is a hard problem that requires dedicated infrastructure and headcount. Orb frees up these resources, ensures accuracy, and gives our GTM team the tools to be more agile than ever.”
JL
Julianna Lamb
CTO, Stytch

The results, in context

Stytch reduced the time spent processing bills and invoicing by 75%, saving about 8 hours per month previously spent on billing. Rolling out Orb took two weeks.

Products used

Orb Orb