SoftwareSourced

Case Study: Knock saves 6 months of engineering time with Orb

Knock Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Knock

Industry

Software

Challenge

Manual billing and no capacity to build it in-house

Headline result

By adopting Orb instead of building billing in-house, Knock saved an estimated 6 months of engineering time and reached market faster.

Key results

6 months

Engineering time saved

vs. building billing in-house

6 months

Faster time to market

The challenge

Knock, a notifications infrastructure company, faced a manual, arduous billing process as it grew. Building a self-service billing process internally would have pushed out its launch date by several months or longer.

The solution

Knock adopted Orb rather than diverting engineering to build a billing solution in-house, using it for pricing, invoicing, and customer usage visibility.

“Good pricing, good invoicing, and real customer visibility into that process is part of the product experience. And with Orb, we get all of that.”
SS
Sam Seely
Co-founder and CEO, Knock

The results, in context

Knock saved an estimated 6 months of engineering time by deciding not to build a billing solution in-house, and the team can get products to market roughly six months faster.

Products used

Orb Orb