Rail & Real EstateSourced

Case Study: How OmniTRAX auto-resolved 70% of IT requests and saved 10K user hours with Aisera

OmniTRAX Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

OmniTRAX

Industry

Rail & Real Estate

Challenge

Employees navigating disconnected support platforms

Headline result

70% auto-resolution and 10K user hours saved with Aisera

Key results

70%

Auto-resolution rate

of IT requests

10K

User hours saved

with AI agents

85%

Improved customer satisfaction

The challenge

OmniTRAX employees struggled to navigate multiple disconnected platforms to resolve their inquiries, slowing down support and productivity. The company needed a single, streamlined solution for all employee requests.

The solution

OmniTRAX deployed Aisera to create a centralized hub for employee productivity, using AI agents to auto-resolve IT requests and reduce wait times across a single interface.

The results, in context

OmniTRAX achieved 70% auto-resolution of IT requests and saved 10K user hours with AI agents, while improving customer satisfaction by 85%. The centralized hub reduced wait times and kept operations running efficiently.

Products used

Aisera Aisera Assistant