Case Study: How BDO Canada auto-resolved 84% of IT requests and projected $1.9M in savings with Aisera
Key results
The challenge
BDO Canada, a professional services firm with 5,400 employees, needed to scale IT support and boost employee productivity without increasing costs. The team wanted to advance its IT AI agent journey with higher auto-resolution.
The solution
BDO Canada rolled out Aisera Assistant to automate IT support requests and routine tasks. Aisera continuously optimizes performance to drive operational efficiency across IT operations.
“We were looking to boost employee productivity with increased auto-resolution and allow us to drive our IT AI agent journey. We are very pleased with the roll-out of Aisera Assistant and are looking forward to expanding our footprint and capabilities with Aisera.”
MDMarco De LisiSenior Manager, IT, BDO Canada
The results, in context
BDO Canada handled more than 3,200 IT requests with Aisera Assistant and auto-resolved 84% of them immediately, while improving productivity by 72%. The firm is projected to save $1.9M in costs as it scales IT support.