Case Study: How LifeScan saved $2.2M and auto-resolved 65% of customer support requests with Aisera
Key results
The challenge
LifeScan needed to provide always-available, scalable support for a growing customer base of people managing diabetes. Manual customer support could not deliver instant, round-the-clock self-service at scale.
The solution
LifeScan deployed the OneTouch Assistant powered by AiseraGPT to automate customer support requests through conversational self-service. Aisera's AI agents resolve inquiries in seconds and provide 24/7 self-service.
“The OneTouch® Assistant has been a game-changer for our customer support team. With Aisera Assistant, we can now quickly resolve customer inquiries in seconds through self-service. It's amazing how Aisera's AI agents can automate our customers' requests while delivering personalized and humanized conversational experiences at scale.”
EGEhab GoldsteinVP, OneTouch Global Customer Care & Strategic Insights, LifeScan
The results, in context
LifeScan automated 65% of incoming support requests, saving $2.2 million, and improved customer satisfaction by 70%. The AI assistant delivers personalized, always-available support for the company's growing customer base.