Case Study: Unily reduced customer downtime from 1 hour to 9.5 minutes with Octopus
Key results
The challenge
Unily runs a SaaS employee-experience platform hosted in Microsoft Azure. As the team scaled, manual deployments became complex and time-consuming, some customers faced downtime of over an hour, and the team completed roughly 200 deployments a month by late 2020.
The solution
Unily automated its deployments with Octopus as part of a CI/CD pipeline, integrating with ServiceNow for change management and with its homegrown automation platform via the Octopus API, and used Triggers to reduce virtual machine costs.
“The cost of our infrastructure is substantial, so saving $40,000 a month initially on our VMs is a great saving for us.”
MJMichéle JohlTechnical Operations Manager, Unily
The results, in context
Unily increased deployments from 200 to 3,000 per month, with an average deployment taking 25 minutes and a failure rate reduced to 1.2%. Customer downtime dropped from over an hour to 9.5 minutes, and the team saved $40,000 a month on virtual machine costs while growing deployments 10x without adding staff.