Case Study: How Mercado Libre grew mobile market share 50% while holding a 99.93% stability score with Bugsnag
Key results
The challenge
Mercado Libre runs two main mobile applications with about 60 teams adding code for each release, where any large crash or increase in crash rate can halt a release. The company needed dependable error tracking to protect release velocity and app stability.
The solution
Mercado Libre standardized on Bugsnag for error tracking across its ecosystem, using Slack channel integration and team-specific filters so teams could focus on their own code and react to error notifications quickly.
“We use BugSnag because we know how to use it, and we trust it, which is most important. We can trust that what we see is what is happening.”
NBNahuel BarriosEngineering Manager, Mercado Libre
The results, in context
Mercado Libre reported growing its mobile market share by 50% (from about 20% to 70% over three years) while achieving an average stability score of 99.93%, up from a prior threshold where anything below 99.70% was considered critical. The figures are quoted from Bugsnag's published customer story and dated to when sourced, July 31, 2026.