Case Study: How The Melting Pot automates reservation calls with PolyAI
Key results
The challenge
The Melting Pot, a fondue restaurant chain with 90+ locations across the US and Canada, was missing booking calls, including after hours, and losing potential reservations when staff could not answer the phone.
The solution
The Melting Pot deployed a PolyAI voice assistant, named Judy, that answers calls at all times and takes reservations. As an OpenTable-recommended vendor, PolyAI provided a branded, pre-trained voice assistant that locations could launch quickly.
“We felt like we were losing revenue opportunities due to missed booking calls and needed a solution.”
RBRandy BarnettChief Technology Officer, The Melting Pot
The results, in context
The Melting Pot reported that the PolyAI agent automates 68% of all reservation-related calls, capturing bookings including those made after hours that would otherwise have been missed. The assistant is deployed across 90+ locations.