Case Study: How Big Table Group automates £140k in reservations each month
Key results
The challenge
Big Table Group, which operates brands including Las Iguanas, Bella Italia, and Frankie and Benny's, was missing 60% of calls to its restaurants, potentially losing reservations and revenue when staff could not reach the phone.
The solution
Big Table Group deployed a PolyAI voice assistant to answer every call and take reservations. The build required only information and API keys, and the service now runs across 130 restaurant locations.
“The initial build and deployment was seamless - all we needed was information and API keys. Rollout has been really easy too, it's like a well-oiled machine now.”
DTDevon TrewHead of IT Projects & Operations, Big Table Group
The results, in context
Big Table Group reported booking on average 3,800+ reservations per month worth £140,000+ in revenue with PolyAI, addressing the 60% of calls it previously missed. The service is now live across 130 locations.