Case Study: Marshmallow automates 95% of scheduling for 370+ agents with Assembled

Key results

The challenge

Marshmallow, a UK insurtech, manually scheduled a growing support team and could only plan about four weeks ahead. As agent headcount grew, manual scheduling became unsustainable.

The solution

Marshmallow adopted Assembled's Workforce Management to automate scheduling, letting two planners manage the operation and extend the planning horizon.

The results, in context

Assembled reports Marshmallow reached 95% schedule automation, extended its planning horizon to two months, and now supports 370+ agents with two planners.

Products used