Property management automationSourced

Case Study: EliseAI automates 50% of triage and reaches 70% AI containment with Assembled

EliseAI Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

EliseAI

Industry

Property management automation

Challenge

A 30-person CX team manually triaged a high volume of complex conversations.

Headline result

70% AI containment and 50% of triage automated

Key results

70%

AI chat containment rate

50%

Of manual triage automated

40% → 90%+

AI accuracy

Within 3 months

The challenge

EliseAI, a property-management automation platform, ran a 30-person CX team that manually triaged a high volume of conversations. Early AI response accuracy was low and needed structured improvement.

The solution

EliseAI used Assembled's AI Agents, Copilot, and Workforce Management, QA-ing chats and automated email responses and using customer feedback to improve accuracy.

“Everyone uses Copilot now because of the wrap-up feature.”
MK
Margaret Kim
Head of CX Solutions, EliseAI

The results, in context

Assembled reports EliseAI automated 50% of manual triage, reached a 70% containment rate for AI chat agents, and improved AI accuracy from 40% to over 90% within three months.

Products used

Assembled AI AgentsAssembled CopilotAssembled Workforce Management