Telehealth / weight managementSourced

Case Study: FuturHealth saves 13,000 hours a year with Assembled Voice AI and Copilot

FuturHealth Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

FuturHealth

Industry

Telehealth / weight management

Challenge

A 14x surge in call volume during rapid patient growth strained support.

Headline result

13,000 hours saved a year while absorbing a 14x call surge

Key results

13,000

Hours saved annually

35%

Faster response times

31%

Fewer live agents needed

980%

Patient growth in first year

The challenge

FuturHealth, a telehealth weight-management provider, grew its patient base 980% in its first year and absorbed a 14x surge in call volume. The team needed to scale support and handle more than 630,000 inbound calls annually without proportional headcount growth.

The solution

FuturHealth adopted Assembled's Voice AI, AI Copilot, and Workforce Management, using Copilot autosend on the majority of replies and routing a share of inbound calls to Voice AI.

“The ability to workforce manage AI agents the same way we manage human agents is a force multiplier.”
TO
Thomas O'Rear
Director of Customer Experience, FuturHealth

The results, in context

Assembled reports FuturHealth saved over 13,000 hours annually, cut response times 35%, and needed 31% fewer live agents, with agents using Copilot autosend on 61% of replies.

Products used

Assembled Voice AIAssembled AI CopilotAssembled Workforce Management