Case Study: SurveyMonkey halves template contract close times with Malbek
Key results
The challenge
SurveyMonkey's procurement team lacked visibility into contracts that many departments relied on for products, resources, and services. Maintaining oversight of agreements across Sales, Legal, Finance, and Procurement was a major challenge.
The solution
SurveyMonkey standardized complex contract processes using Malbek templates and a pre-approved clause library, empowering teams to self-serve on routine agreements with built-in fallbacks.
“Where we are able to use a template, we are reducing the time to close by 50%. Having pre-approved clauses and fallbacks built into the system empowers my team to do a lot on their own, which saves time.”
JMJeanette MilanoHead of Procurement, SurveyMonkey
The results, in context
By standardizing with templates and pre-approved clauses, SurveyMonkey reduced contract time to close by 50% where templates apply, freeing resources to focus on more strategic business initiatives.