Case Study: Make the Impact triples year-over-year revenue with Nuvei
Key results
The challenge
Make the Impact provides payment solutions and business services to small and mid-sized customers across industries including manufacturers, medical and dental practices, restaurants, retailers, and home services. Working with each customer to simplify complex tech stacks and handle diverse payment types and chargebacks, the company needed to stay highly responsive while building a foundation that delivers services reliably and cost-effectively.
The solution
Make the Impact turned to Nuvei early for more efficient customer onboarding, working closely with a Nuvei relationship manager for issue resolution and third-tier support on issues such as chargebacks. Streamlined processes let the company onboard more customers faster without increasing staff size, and it taps into Nuvei services such as U.S. bank transfer (ACH), tokenization, Level 3, and PCI support.
“Whether we bring in a multi-billion-dollar enterprise or a local retailer, Nuvei treats them with the same care and respect. We only work with partners we trust, and the partner we trust most is Nuvei.”
CLChris LambertCEO, Make the Impact
The results, in context
Make the Impact reported a 3X revenue jump year-over-year and 99%+ customer retention. Nuvei's streamlined onboarding accelerated time to service and supported the company's expansion across the U.S.