Case Study: Kollo Health streamlines tech stack & saves more cancellations with Retain
Key results
The challenge
Kollo Health, which sells British-made collagen supplements for skin, hair, nails, joints, and bones, had built retention on separate solutions for passive churn and loyalty. Over time the fragmented, separately sourced tools raised costs and limited interconnectivity. Its loyalty system even required customers to leave the subscription flow to manage points, undercutting the program's retention benefits.
The solution
Kollo consolidated onto Recharge's Retain suite, which bundles Cancellation Prevention, Failed Payment Recovery, Win Backs, and Rewards into one integrated product. Because the tools are interconnected, unused credits could be surfaced in cancellation and failed-payment flows for a more personal experience and more effective churn reduction.
“Retain has been an absolute godsend. I genuinely think having all of our tech and retention tools in one place is helping us keep customers longer because the front and back ends work together and our customers are able to use everything so easily.”
NWNatasha WhitingCEO, Kollo Health
The results, in context
Recharge reports Kollo Health recovered 85% of failed transactions and saved 33% of cancellations after consolidating on the Retain suite. Figures are quoted from Recharge's published customer story and dated to that public source.