Case Study: Mobility company improves reputation for a potential $5.8M revenue boost with InMoment

Key results

The challenge

A multi-generational car-rental brand had long relied on disjointed survey and review-management programs to gauge customer satisfaction. It sought a more unified, immediate view of customer sentiment to protect a CX program with nearly nine-figure business impact.

The solution

Using InMoment's Integrated CX approach, the brand incorporated rating and review signals into its existing survey program to create a single view of customer sentiment and act on it faster.

The results, in context

InMoment reported an 8% increase in customer acquisition, associated with a $5.8M increase in additional annual revenue. The brand also saw a 195% increase in Google reviews within 30 days of implementation.

Products used