Case Study: Global retailer identifies $2.5M in potential online sales with InMoment

Key results

The challenge

A global retailer receiving 11.5M website visitors per month wanted to understand why customers left the site before converting and how much revenue was being lost to page-performance issues.

The solution

InMoment analyzed more than 166,000 website-abandonment surveys over a three-month period to identify the drivers of lost conversions and quantify the recoverable revenue.

The results, in context

InMoment identified $2.5M in potentially lost revenue due to page-performance issues. The analysis drew on more than 166,000 abandonment surveys collected over three months against a base of 11.5M monthly website visitors.

Products used