Case Study: Qlik mitigates incidents faster with FireHydrant, saving 5-10 minutes per incident
Key results
The challenge
As Qlik grew, it needed to streamline incident response workflows and enable developers to handle incidents confidently across a large, complex organization serving tens of thousands of customers.
The solution
Qlik adopted FireHydrant's all-in-one alerting and incident management platform, using automation and Runbooks to pull the right service teams into incident channels and to make roles (commander, SME, responder) transparent to everyone involved.
“With the automation in FireHydrant, we've been able to reduce the time to mitigate an issue, which is the most important thing to keep customers happy.”
MMMarkus MeyerSRE Team, Qlik
The results, in context
Qlik's SRE team estimated that FireHydrant saves 5 to 10 minutes per incident and reported reduced time to mitigate issues through automation. Figures are quoted from FireHydrant's published customer story and dated to the sourcing date.