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Case Study: Diligent achieves a 30X ROI in pipeline generated with UserGems

Diligent Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Diligent
Industry
Software
Challenge
Identifying job changes faster for outbound
Headline result
30X ROI in pipeline and 40-50% response rates

Key results

30X
ROI in pipeline generated
40-50%
Response rates
Outreach sequences
3X
Higher return
vs. other outbound tools

The challenge

Diligent wanted to identify job changes among its contacts more quickly and give its sales team more efficient, higher-converting outbound opportunities.

The solution

Diligent used UserGems to surface job changes and add new contacts to Outreach sequences, letting reps act on those signals with less manual research.

“We're way more efficient. And we can give ourselves way more at-bats because identifying job changes is so much faster.”

RK
Rob Kiser
Director of Product, Diligent

The results, in context

Diligent's job-changes program produced a 30X ROI in pipeline generated, with 40-50% response rates on its Outreach sequences and a 3X higher return than other outbound tools.

Products used

UserGems UserGemsUserGems Outreach integration