Case Study: Craig Swapp & Associates lifts eNPS from near zero to 61 with Motivosity

Key results

The challenge

Craig Swapp & Associates is a personal injury law firm that wanted to strengthen its company culture and improve how it gathered and responded to employee feedback. Its employee Net Promoter Score sat near zero, indicating low engagement.

The solution

The firm adopted Motivosity to gather employee sentiment through pulse (eNPS) surveys and to act on that feedback, pairing recognition with a structured cadence of listening and follow-up.

The results, in context

By actively gathering and acting on employee feedback, the firm improved its eNPS score from near zero to 61. Motivosity reports this cultural shift accompanied measurable business growth, including a 21% increase in team member referrals and a 41% increase in word-of-mouth cases.

Products used