Case Study: THG Ingenuity lifts its acceptance rate 4.6% with Checkout.com
Key results
The challenge
THG Ingenuity powers direct-to-consumer brands globally, shipping to over 195 destinations across multiple languages and currencies. Failed transactions carry a real cost, and reducing them across borders was a priority.
The solution
THG Ingenuity worked with Checkout.com using Acquiring, Payment Methods, Network Tokens, and local acquiring solutions, with access to over 150 alternative payment methods, to reduce failed transactions and cross-border fees.
“Having a partner that's as proactive and responsive as Checkout.com is incredibly valuable to us. With Checkout.com, it's a true partnership.”
JBJosh ButterworthHead of Payments, THG Ingenuity
The results, in context
By introducing optimizations such as Network Tokens in conjunction with local acquiring solutions over six months, Checkout.com helped THG Ingenuity secure a 4.6% uplift in acceptance rates on Checkout.com transactions, alongside reduced cross-border transaction fees.