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Case Study: Alma lifts its acceptance rate 15% in a year with Checkout.com

Alma Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Alma
Industry
Fintech
Challenge
Scaling BNPL payment performance
Headline result
15% acceptance rate uplift

Key results

15%
Acceptance rate uplift
In one year
99.99%
Stable gateway uptime
4x
Growth in Checkout.com merchants using Alma
In 2024
50%
Boost in average basket size
Alma's merchants

The challenge

Alma operates a buy-now-pay-later network of more than 22,000 merchants across 10 countries. To keep growing, it needed higher payment acceptance and a stable, reliable gateway to process transactions at scale.

The solution

Alma partnered with Checkout.com, using Payment Methods, Intelligent Acceptance, and Network Tokens alongside smart optimizations to raise acceptance and improve gateway stability.

Checkout.com has provided us with a reliable technology solution that meets our needs. Their seamless collaboration has been key in helping us achieve our payment goals.

GD
Guillaume Desloges
COO and Co-Founder, Alma

The results, in context

Over one year, Alma increased its acceptance rate by 15% while maintaining 99.99% stable gateway uptime. The number of Checkout.com merchants using Alma grew 4x in 2024, and Alma's merchants saw a 50% boost in average basket size.

Products used

Checkout.com Payment MethodsCheckout.com Intelligent AcceptanceCheckout.com Network Tokens