Case Study: Solutia Consulting cut a client's support tickets 50% with Checkly
Key results
The challenge
A large healthcare client of Solutia Consulting, an IT consulting firm in Minneapolis / St. Paul, had no formalized synthetic monitoring in place, leaving issues to surface through user-reported support tickets. In mid-2022 Solutia began evaluating platforms to catch issues before customers noticed them.
The solution
Solutia evaluated Checkly against Playwright, Puppeteer, Selenium, Cypress and BrowserStack, comparing five tools before selecting Checkly for its Playwright support and intuitive interface. The team deployed Checkly synthetic monitoring so existing Playwright scripts could be reused without modification.
The results, in context
The client experienced a 50% reduction in technical support tickets and a 100% increase in monitoring coverage after adopting Checkly. The dev team is now typically alerted by a Checkly alert before receiving support tickets from the client.