Case Study: How Brooks Automation cut training time and costs 20% with Docebo
Key results
The challenge
Brooks Automation designs robotics, vacuum, and automation systems for semiconductor production and needs to keep field service engineers current on frequently changing equipment. Delivering consistent technical training at scale across the organization was operationally complex and time-consuming.
The solution
Brooks adopted Docebo to automatically deliver the right content to the right audience and to run a blended learning approach for its engineers. It also began offering eLearning and instructor-led training as paid services.
The results, in context
Course completion among field service engineers rose 40%, and the time required to train engineers on new equipment configurations fell 30%. Training costs dropped 20% through streamlined processes and blended learning. According to the case study, Brooks also created a new recurring-revenue stream by selling training on a subscription basis.