Case Study: How Booking.com scaled instructor-led training 6x with Docebo
Key results
The challenge
Booking.com runs learning programs for a workforce of over 15,000 employees, but its instructor-led training was constrained by heavy manual administration. A single course could require around 20 hours of admin time per week, limiting how much the team could offer. The learning team needed a highly customizable platform to scale programs without adding operational load.
The solution
Booking.com adopted Docebo and used its customization, personalization, and automation features — including more than 40 enrollment rules — to self-manage and scale instructor-led training. This let subject-matter experts run their own courses.
“Docebo is a forward-thinking company and their platform is highly customizable and that's exactly what we desperately needed.”
CDCheney DentSenior Learning Platform Specialist, Booking.com
The results, in context
Booking.com increased its instructor-led training offerings by 600%, growing from 20 to 120 ILTs, while cutting administration overhead on complex programs by as much as 80%. The team saved over 800 hours of learning operations time and reduced single-course admin from about 20 hours per week to under 4. Learning driven by subject-matter experts scaled up 40%.