Case Study: Toll's legal team produces division reports in 15 minutes with Brightflag
Key results
The challenge
Toll's in-house legal department instructs external law firms across its divisions. Before Brightflag, up to 20 people could approve invoices for a single matter type, oversight of approvals was limited, and finance systems produced spend reports that did not classify matters accurately, constraining analysis.
The solution
Toll implemented Brightflag over the course of four weeks to standardize invoice review and approval and to consolidate spend reporting. Many of Toll's external law firms already used Brightflag for other clients, easing onboarding, and the platform's AI was used to review spend and reallocate litigation matters better handled by in-house counsel.
The results, in context
With Brightflag, Toll's legal department can now produce advanced and precise reports for its divisions within 15 minutes, feeding both group-wide and C-suite reporting. Invoice approval is simplified and standardized, and clearer billing guidelines have reduced billing-guideline violations with outside counsel.