Case Study: Dropbox cuts accruals admin time after switching e-billing to Brightflag
Key results
The challenge
Dropbox's legal team manages hundreds of matters and processes thousands of legal invoices each year across a global operation. Its legacy legal spend management system could not keep pace, and invoices were frequently rejected by finance over unauthorized currency and legal-entity combinations.
The solution
Dropbox switched to Brightflag, using one-step matter opening, AI-powered invoice review against billing guidelines, Vendor Pay Sites to enforce correct currency and entity combinations, automated accruals, and dashboards and reporting for spend visibility, plus a direct integration with its AP system.
“Invoice review and opening matters is really quick, which is a huge win for our lawyers in particular.”
ADAmy DrurySenior IP Paralegal, Dropbox
The results, in context
After moving to Brightflag, Dropbox spends two days less on accruals each month and sees a higher proportion of vendors submitting accruals. The legal team reports faster invoice review and matter opening and greater visibility into spend by matter type, vendor, and practice area.