Case Study: Emitrr reclaims 20% more revenue for medical practices on Bandwidth's messaging and voice APIs
Key results
The challenge
Emitrr provides communication software for medical practices, where staff turnover and limited front-desk capacity lead to missed calls and lost revenue. Practices needed to reclaim revenue, improve appointment attendance, and reduce routine call volume. Emitrr also required a messaging partner able to sign a BAA without prohibitive minimums for its early text volumes.
The solution
Emitrr built patient messaging, reminders, and payment workflows on Bandwidth's SMS and voice APIs, adding AI to handle routine inquiries. Bandwidth provided reporting, industry benchmarks, and support to help Emitrr demonstrate value to its own customers.
“We came to Bandwidth and we stayed for one single reason, and that is the support.”
AOAnmol OberoiCo-founder and CEO, Emitrr
The results, in context
Emitrr reports a 20% increase in revenue reclaimed by addressing missed calls and a 90% appointment show-rate from reminders with prep instructions. SMS and AI cut level-one calls by more than 50%, and in one practice, switching to SMS payment links resulted in 40% of payments collected the same day.