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Case Study: How One Mnet Health optimizes compliance and QA with Balto

One Mnet Health Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
One Mnet Health
Industry
Healthcare
Challenge
Low compliance, heavy onboarding
Headline result
Compliance rates rose from 30% to nearly 70%

Key results

70%
Compliance rate
Up from 30%
150–300
Calls handled per agent per day

The challenge

One Mnet Health, a medical billing and first-party collections provider, needed to raise compliance and streamline onboarding for agents who handle high call volumes.

The solution

The company used Balto for real-time guidance and real-time reporting to coach agents on compliant language during calls.

The results, in context

One Mnet Health increased compliance rates from 30% to nearly 70%, while its agents handle 150 to 300 calls per day. Real-time reporting gave supervisors the data to coach agents more effectively.

Products used

Balto Real-Time GuidanceBalto QA