Case Study Deskcasestudydesk.com
Software & Technology (Team collaboration & productivity software)Sourced

Case Study: Atlassian lifts conversion 71% after moving to ActionIQ's composable CDP

Atlassian Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Atlassian
Industry
Software & Technology (Team collaboration & productivity software)
Challenge
Legacy bundled CDP could not match scale
Headline result
71% increase in customer conversion rates

Key results

71%
Increase in customer conversion rates
65%
Reduction in campaign production time

The challenge

Atlassian, a provider of team collaboration and productivity software, was running on a legacy, non-composable bundled CDP. Data movement was costly, system performance lagged, and the platform struggled to match the company's scale.

The solution

Atlassian moved from its legacy bundled CDP to ActionIQ's composable customer data platform to unify customer data and streamline campaign operations.

ActionIQ has transformed our operations. With our previous, non-composable solution, data movement was costly, system performance lagged, and it struggled to match our scale.

GS
Glen Shillinglaw
Global VP of Marketing Operations, Atlassian

The results, in context

Following the migration to ActionIQ's composable CDP, Atlassian reported a 71% increase in customer conversion rates and a 65% reduction in campaign production time. The results were highlighted in ActionIQ's February 2024 announcement of its placement in the inaugural Gartner Magic Quadrant for Customer Data Platforms.

Products used

ActionIQ ActionIQ Customer Data Platform